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About Us

Discover the story behind Joy Cooperative Credit Union

Joy Co-operative Credit Union Limited set out to become leading financial institution in North Tongu District and beyond, providing financial services to reduce poverty and increase wealth of members. People who are professionals and proactive, state of the art technology, exceptional corporate governance standards, good knowledge of the local market, and above all, a Member-Centric culture.

Joy Co-operative Credit Union Limited started as workplace Credit Union in the year 2002/2003 at Juapong Textile Ltd. now known as Volta Star Textile Ltd. (VSTL) through the instrumentality of the late Mr. Thomas Amenorhu because he was one of the supervisors at one of the units of the factory.The Union was then called JTL Workers Credit Union Limited and membership was opened only to the workers of the factory.

The founders worked tirelessly and closely with the first Manager of the Union, Mr. Anthony Tsigbey, the cashier, Mr. David Asamani and the then Chapter Manager, Mr. Godfred Adanuti to set the right tone for the smooth take off of the Credit Union at the factory premises at Juapong.

From then, the Union was on track until in the year 2005 when the JTL Textile Limited had experienced extraordinary retrenchment of workers forcing majority of the members to withdraw their membership since they decided to relocate to new places to look for greener pastures for survival.

Some of the pioneers, especially the late Mr. Thomas Amenorhu were not discouraged at all by the disheartening development that happened at the time, but they quickly considered the idea to relocate the Union to Juapong township located opposite the RC Road and made it a community based one where membership was open to every person in the year 2005/2006. This move resulted to the conversion of the name to Teachers and Community Credit Union Limited. CUA through Mr. Adanuti was supportive in terms of funds and expertise during this time.

In September 2006, Madam Gertrude Gbakah was employed as a cashier, and this moved the staff strength to three (3). With intensive education engaged in Juapong Township and its environs by the late Mr. Thomas Amenorhu and the staff, the Union started to improve in membership. The Union continued to progress with the aggressive membership drive.

In early 2007, Mr. Anthony Tsigbey officially resigned his post and Mr. Freeman Adzah was hired and took over that position in that very year. The Union was under the oversight of the late Mr. Amenorhu and the then Chapter Manager, Mr. Adanuti until 2008.

In 2008, CUA saw it necessary for the Union to have an oversight body, so it decided to form an interim three (3) member Board of Directors which the late Mr. Thomas Amenorhu, the Chairman, the late Mr. Oscar Dorsoo, the Secretary and Madam Pauline Boafo, the Treasurer. Mr David Asamani officially resigned that year. The interim Board of Directors and the entire staff with their dynamism were persistent in championing the vision and mission of the union until 2010.

During 2010, the Union held the first Annual General Meeting and accounted to the membership its stewardship reports. The first substantive Board of Directors and Committee members were elected by the members at this meeting. These were: Board of Directors; Mr. Samuel Agbenyo-Chairman, the late Mr. Thomas Amenorhu-Vice Chairman, Madam Pauline Boafo-Treasurer, the late Mr. Oscar Dorsoo-Secretary, and Madam Matilda Dosoo-Assistant Secretary. Supervisory Committee; Mr. Franklin Sarkodie-Chairman, Mr. John Ahiamale-Secretary and Madam Rukaya MohammedMember. Loans Committee; Madam Matilda Akliku-Chairperson, Mr. Elliot Ablordepe-Secretary, Mr.Jacob Nartey-Member. Education Committee; the late Mr. Thomas Amenorhu-Chairman, Mr.William Adagblenya-Secretary, and Celestine Tengey-Member. In this year, Mr Bright Worwornyo was employed as an Accounts Clerk. The Board of Directors and the various Committee organized and presented reports to Members on yearly basis.

Personal Profile of Joy Cooperative Credit Union Staff

Meet the dedicated, disciplined, and purpose-driven team of professionals who form the operational backbone of one of the most vibrant credit unions in the Volta Region of Ghana

The staff of Joy Cooperative Credit Union (JoCCU) are a dedicated, disciplined, and purpose-driven team of professionals who form the operational backbone of one of the most vibrant credit unions in the Volta Region of Ghana. With a shared commitment to cooperative principles and a deep understanding of the financial needs of their members, JoCCU staff uphold a culture of integrity, empathy, and excellence in all aspects of service delivery.

Core Characteristics and Values

Integrity and Accountability

Each staff member demonstrates high ethical standards, ensuring transparency in financial transactions, accurate recordkeeping, and responsible stewardship of member funds.

Member-Centric Approach

Staff are approachable, respectful, and responsive to member concerns, consistently going the extra mile to meet members' needs with a smile.

Team Spirit and Collaboration

A strong sense of unity defines their work culture. Staff work closely across departments and branches to ensure seamless operations and collective success.

Professionalism

Staff uphold professional conduct, punctuality, and adherence to policies and procedures. They display sound judgment and confidentiality in all dealings.

Continuous Learning

Staff members actively pursue growth through on-the-job training, workshops, and capacity-building programs to stay updated on cooperative finance trends and regulatory standards.

Skills and Competencies

Financial Services Expertise

Staff are well-versed in savings mobilization, loan administration, credit recovery, investment strategies, and financial advisory services tailored to cooperative principles.

Technology Adaptation

With the introduction of digital platforms like joccuonline.com and shortcode 89964#, staff demonstrate agility in embracing technology to enhance member convenience and operational efficiency.

Customer Service Excellence

Staff are trained in customer relations and exhibit patience, professionalism, and a service-first attitude at every touchpoint with members.

Community Engagement

Many staff actively participate in outreach programs, financial literacy training, youth savings promotions, and other CSR initiatives that promote economic empowerment.

Work Ethic and Culture

Results-Oriented

Staff work with clear targets and timelines, ensuring optimal productivity and goal alignment with the strategic vision of the union.

Resilience

Whether managing high member turnout during dividend seasons or navigating challenging loan recovery scenarios, staff stay focused and solutions-oriented.

Innovative Thinking

Staff contribute fresh ideas for new products and service improvements, and provide feedback to management that enhances decision-making.

Impact and Legacy

The collective commitment of the staff of Joy Cooperative Credit Union has earned the trust of thousands of members across Juapong, Peki, Dzemeni, and beyond. Through their diligence, JoCCU continues to be recognized as a member-focused, financially sound, and socially responsive cooperative institution.

Member-Focused
Financially Sound
Socially Responsive
Experience Excellence with Our Dedicated Team

Join thousands of satisfied members who trust our professional staff with their financial future across Juapong, Peki, Dzemeni, and beyond.