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About Us

Discover the story behind Joy Cooperative Credit Union

Joy Co-operative Credit Union Limited set out to become leading financial institution in North Tongu District and beyond, providing financial services to reduce poverty and increase wealth of members. People who are professionals and proactive, state of the art technology, exceptional corporate governance standards, good knowledge of the local market, and above all, a Member-Centric culture.

Joy Co-operative Credit Union Limited started as workplace Credit Union in the year 2002/2003 at Juapong Textile Ltd. now known as Volta Star Textile Ltd. (VSTL) through the instrumentality of the late Mr. Thomas Amenorhu because he was one of the supervisors at one of the units of the factory.The Union was then called JTL Workers Credit Union Limited and membership was opened only to the workers of the factory.

The founders worked tirelessly and closely with the first Manager of the Union, Mr. Anthony Tsigbey, the cashier, Mr. David Asamani and the then Chapter Manager, Mr. Godfred Adanuti to set the right tone for the smooth take off of the Credit Union at the factory premises at Juapong.

From then, the Union was on track until in the year 2005 when the JTL Textile Limited had experienced extraordinary retrenchment of workers forcing majority of the members to withdraw their membership since they decided to relocate to new places to look for greener pastures for survival.

Some of the pioneers, especially the late Mr. Thomas Amenorhu were not discouraged at all by the disheartening development that happened at the time, but they quickly considered the idea to relocate the Union to Juapong township located opposite the RC Road and made it a community based one where membership was open to every person in the year 2005/2006. This move resulted to the conversion of the name to Teachers and Community Credit Union Limited. CUA through Mr. Adanuti was supportive in terms of funds and expertise during this time.

In September 2006, Madam Gertrude Gbakah was employed as a cashier, and this moved the staff strength to three (3). With intensive education engaged in Juapong Township and its environs by the late Mr. Thomas Amenorhu and the staff, the Union started to improve in membership. The Union continued to progress with the aggressive membership drive.

In early 2007, Mr. Anthony Tsigbey officially resigned his post and Mr. Freeman Adzah was hired and took over that position in that very year. The Union was under the oversight of the late Mr. Amenorhu and the then Chapter Manager, Mr. Adanuti until 2008.

In 2008, CUA saw it necessary for the Union to have an oversight body, so it decided to form an interim three (3) member Board of Directors which the late Mr. Thomas Amenorhu, the Chairman, the late Mr. Oscar Dorsoo, the Secretary and Madam Pauline Boafo, the Treasurer. Mr David Asamani officially resigned that year. The interim Board of Directors and the entire staff with their dynamism were persistent in championing the vision and mission of the union until 2010.

During 2010, the Union held the first Annual General Meeting and accounted to the membership its stewardship reports. The first substantive Board of Directors and Committee members were elected by the members at this meeting. These were: Board of Directors; Mr. Samuel Agbenyo-Chairman, the late Mr. Thomas Amenorhu-Vice Chairman, Madam Pauline Boafo-Treasurer, the late Mr. Oscar Dorsoo-Secretary, and Madam Matilda Dosoo-Assistant Secretary. Supervisory Committee; Mr. Franklin Sarkodie-Chairman, Mr. John Ahiamale-Secretary and Madam Rukaya MohammedMember. Loans Committee; Madam Matilda Akliku-Chairperson, Mr. Elliot Ablordepe-Secretary, Mr.Jacob Nartey-Member. Education Committee; the late Mr. Thomas Amenorhu-Chairman, Mr.William Adagblenya-Secretary, and Celestine Tengey-Member. In this year, Mr Bright Worwornyo was employed as an Accounts Clerk. The Board of Directors and the various Committee organized and presented reports to Members on yearly basis.

Our Team Excellence

The dedicated professionals who form the operational backbone of Joy Cooperative Credit Union

The staff of Joy Cooperative Credit Union (JoCCU) are a dedicated, disciplined, and purpose-driven team of professionals who form the operational backbone of one of the most vibrant credit unions in the Volta Region of Ghana. With a shared commitment to cooperative principles and a deep understanding of the financial needs of their members, JoCCU staff uphold a culture of integrity, empathy, and excellence in all aspects of service delivery.

Core Characteristics and Values

Integrity and Accountability

High ethical standards, ensuring transparency in financial transactions, accurate recordkeeping, and responsible stewardship of member funds.

Member-Centric Approach

Approachable, respectful, and responsive to member concerns, consistently going the extra mile to meet members' needs with a smile.

Team Spirit and Collaboration

Strong sense of unity defines their work culture. Staff work closely across departments and branches to ensure seamless operations.

Professionalism

Uphold professional conduct, punctuality, and adherence to policies and procedures with sound judgment and confidentiality.

Continuous Learning

Actively pursue growth through training, workshops, and capacity-building programs to stay updated on cooperative finance trends.

Skills and Competencies

Financial Services Expertise

Well-versed in savings mobilization, loan administration, credit recovery, investment strategies, and financial advisory services.

Technology Adaptation

Agility in embracing technology including joccuonline.com and shortcode 89964# to enhance member convenience and operational efficiency.

Customer Service Excellence

Trained in customer relations, exhibiting patience, professionalism, and a service-first attitude at every touchpoint.

Community Engagement

Active participation in outreach programs, financial literacy training, youth savings promotions, and CSR initiatives for economic empowerment.

Work Ethic and Culture

Results-Oriented

Work with clear targets and timelines, ensuring optimal productivity and goal alignment with the strategic vision of the union.

Resilience

Whether managing high member turnout during dividend seasons or navigating challenging loan recovery scenarios, staff stay focused and solutions-oriented.

Innovative Thinking

Contribute fresh ideas for new products and service improvements, providing valuable feedback to management for enhanced decision-making.

Impact and Legacy

The collective commitment of the staff of Joy Cooperative Credit Union has earned the trust of thousands of members across Juapong, Peki, Dzemeni, and beyond. Through their diligence, JoCCU continues to be recognized as a member-focused, financially sound, and socially responsive cooperative institution.

Member-Focused
Financially Sound
Socially Responsive
Experience Excellence with Our Team

Join thousands of satisfied members who trust our dedicated professionals with their financial future.